Responsibility in Marketing Processes

Customers are one of our main stakeholders. Therefore, we strive for providing high quality customer service and product information, and for measuring satisfaction rate to continuously improve our products and services.

Customer Relationship Management

Customer Relationship Management (CRM) is a process or methodology used to learn more about customer needs and behavior so as to develop stronger relationships with them.
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Wholesale Customer Service

Wholesale Marketing provides its customers with a complex product and service package, which means that in addition to selling fuels and various other products, it also offers value-added services related to transportation and usage.
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Retail Customer Service

The Retail Division, operating a filling station network across 10 countries, aims to bring its customers high quality products and a wide variety of services that exceeds their expectations and satisfies their daily needs.
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Petchem Customer Service

MOL Group Petrochemicals puts outstanding attention to the quality of its products and services in 9 countries, through its own sales network and in more than 40 countries where its products are sold.
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Lubricants Customer Service

Lubricants Division of MOL Group, market leader in Hungary and Slovakia, dominant market player in Romania and Czech Republic has long ago realized the importance of monitoring and fulfilling customer needs.
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