Employee engagement

We conduct group level employee engagement survey biannually to analyse the level of engagement and satisfaction of our employees.

We conduct a Group level employee engagement survey bi-annually to measure the engagement and satisfaction level of our employees. In order to monitor progress, we use a similar set of questions for each of the MOL Group companies. Questionnaires are available both on-line and in paper form for all employees. Responding to the survey is anonymous and voluntary. Questions in the survey cover, among others, the following areas: work environment, employee recognition and compensation, quality of work, effective operation, professional growth, direct/unit/top management, processes and responsibilities, stress level, work load and reputation of the company.

We believe that there is correlation between greater engagement, a higher response rate and the fact that after each engagement survey many targeted actions were identified and almost all of them were implemented within a 2-year period, which clearly increased trust and credibility (some targets were also used as targets in the managerial performance management system).

These were the most important actions taken after the last engagement survey in 2008:

• Award ceremonies for outstanding performance and loyalty for improving recognition,
• Information-sharing programs (monthly internal newsletters, regular regional meetings and workshops) for improving effective operations,
• Professional internal and external training events for supporting professional growth,
• More attention is being placed on HSE issues regarding the improvement of the work environment,
• Long-term competency assessment and organizational development.

The survey was conducted for the third time in 2010. Twenty-two MOL Group companies participated, covering 85 percent of the total workforce. INA was involved for the first time, with a response rate of almost 50 percent. The analysis of the results, and the setting up of the unit-level action plans are aimed to be completed by May 2011.

* MOL Group without INA