MOL - Global Reporting Initiative and United Nations Global Compact compliance table

Strategy and Analysis

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
1,1	Statement from the most senior decision-maker of the organization.	Fully	http://www.mol.hu/annualreport2010/review-of-the-year/letter-from-the-chairman-and-ceo-and-the-group-ceo	Page 8-9
1,2	Description of key impacts, risks, and opportunities.	Fully	What is SD for MOL? Strategic SD initiatives Climate change	Page 10-11, 179-181

Organizational Profile

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
2,1	Name of the organization.	Fully	Our company	Page 92
2,2	Primary brands, products, and/or services.	Fully	Our company	Page 4, 24, 30, 34-35
2,3	Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.	Fully	Our company	Page 4, 118-120
2,4	Location of organization's headquarters.	Fully	Our company	Page 240-241
2,5	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	Fully	Our company	Page 4, 14, 22-23, 24, 34-35, 36, 40, 42
2,6	Nature of ownership and legal form.	Fully	Our company	Page 240-242
2,7	Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries).	Fully	Our company	Page 4, 22-23, 34-35, 40-41
2,8	Scale of the reporting organization.	Fully	Our company	Page 4, 6-7, 200, 202
2,9	Significant changes during the reporting period regarding size, structure, or ownership.	Fully	Our company News releases	Page 240-242
2,10	Awards received in the reporting period.	Fully	Awards and recognitions	Page 5

Report Parameters

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
3,1	Reporting period (e.g., fiscal/calendar year) for information provided.	Fully	Our approach to reporting	Page 204
3,2	Date of most recent previous report (if any).	Fully	Our approach to reporting	Page 204
3,3	Reporting cycle (annual, biennial, etc.)	Fully	Our approach to reporting	Page 204
3,4	Contact point for questions regarding the report or its contents.	Fully	On every page (left side: 'share your views')	Page 254-255
3,5	Process for defining report content.	Fully	Our approach to reporting	Page 204
3,6	Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance.	Fully	Our approach to reporting	Page 204
3,7	State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope).	Fully	Our approach to reporting	Page 204
3,8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations.	Fully	Our approach to reporting	Page 204
3,9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols.	Fully	Our approach to reporting	Page 204
3,10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods).	Fully	Our approach to reporting Performance table	Page 183-184
3,11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.	Fully	Our approach to reporting	Page 200-202
3,12	Table identifying the location of the Standard Disclosures in the report.	Fully	GRI Compliance table	Page 200-202
3,13	Policy and current practice with regard to seeking external assurance for the report.	Fully	Our approach to reporting	Page 205-206

Governance, Commitments, and Engagement

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	UN Global Compact principles
4,1	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.	Fully	Our company/Governance structure	Page 216-217
4,2	Indicate whether the Chair of the highest governance body is also an executive officer.	Fully	Our company/Corporate Governance/Corporate Governance Code (p.9.)	Page 230
4,3	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members.	Fully	Our company/Corporate Governance/Corporate Governance Code	Page 212-222
4,4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.	Fully	Our company/Corporate Governance/Corporate Governance Code (p.3.)	Page 212-222
4,5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).	Fully	Corporate governance Performance management	Page 212-222
4,6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	Fully	Corporate governance Performance management	Page 212-222
4,7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics.	Fully	Our company/Corporate Governance/Corporate Governance Code (p.4.)	-	1-10
4,8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.	Fully	Management systems Code of Ethics	Page 179-181	1-10
4,9	Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.	Fully	Sustainable Development Framework	Page 212-222	1-10
4,10	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.	Fully	Corporate governance Sustainable Development Framework	Page 212-222	7
4,11	Explanation of whether and how the precautionary approach or principle is addressed by the organization.	Fully	HSE policy and HSE Management System	-	1-10
4,12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.	Fully	Commitments to external initiatives	-
4,13	Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: * Has positions in governance bodies, * Participates in projects or committees, * Provides substantive funding beyond routine membership dues, or * Views membership as strategic.	Fully	Commitments to external initiatives	-
4,14	List of stakeholder groups engaged by the organization.	Fully	Stakeholder engagement	-
4,15	Basis for identification and selection of stakeholders with whom to engage.	Fully	Stakeholder engagement	-
4,16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.	Fully	Stakeholder engagement	-
4,17	Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.	Fully	Dialogue on our reporting Stakeholder engagement	-

Disclosure on Management Approach EC

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
Aspects	Economic performance	Fully	What is SD for MOL? Strategic SD initiatives Vision and Values Generating Value for Stakeholders Future Challanges Climate Change Statement
Aspects	Market presence	Fully	International operation	Page 189-191
Aspects	Indirect economic impacts	Fully	Social investments	Page 197-199

Disclosure on Management Approach EN

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	Comment
Aspects	Materials	Fully	Waste management HSE Policy HSE MS (p.13-14., 19)		See comment about EN2.
Aspects	Energy	Fully	HSE Policy HSE MS (p.13-14.)
Aspects	Water	Fully	HSE Policy HSE MS (p.13-14., 19)	Page 179-181
Aspects	Biodiversity	Fully	HSE Policy HSE MS (p.13-14., 19)	Page 179-181
Aspects	Emissions, effluents and waste	Fully	HSE Policy HSE MS (p.13-14., 19)	Page 179-181
Aspects	Products and services	Fully	HSE Policy HSE MS (p.13-14., 21)	Page 179-181
Aspects	Compliance	Fully	HSE Policy HSE MS (p.13-14., 19)
Aspects	Transport	Fully	HSE Policy HSE MS (p.13-14., 19)
Aspects	Overall	Fully	HSE policy and MS Caring for the Environment

Disclosure on Management Approach LA

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
Aspects	Employment	Fully	Investment in Human Capital	Page 192-194
Aspects	Labor/management relations	Fully	Employee relations Stakeholder engagement
Aspects	Occupational health and safety	Fully	HSE Policy HSE MS (p.13-14, 17-18, 23)	Page 179-181
Aspects	Training and education	Fully	Human Capital Development	Page 179-181
Aspects	Diversity and equal opportunity	Fully	Code of Ethics Equal Opportunity and Diversity	Page 179-181

Disclosure on Management Approach HR

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
Aspects	Investment and procurement practices	Fully	Code of Ethics Procurement	Page 179-181, 195-197
Aspects	Non-discrimination	Fully	Code of Ethics Equal Opportunity and Diversity	Page 179-181, 195-197
Aspects	Freedom of association and collective bargaining	Fully	Code of Ethics Equal Opportunity and Diversity	Page 179-181, 195-197
Aspects	Child labor	Fully	Code of Ethics Equal Opportunity and Diversity	Page 179-181, 195-197
Aspects	Forced and compulsory labor	Fully	Code of Ethics Equal Opportunity and Diversity	Page 179-181, 195-197
Aspects	Security practices	Fully	Code of Ethics Equal Opportunity and Diversity	Page 179-181, 195-197
Aspects	Indigenous rights	Fully	Code of Ethics Equal Opportunity and Diversity	Page 179-181, 195-197

Disclosure on Management Approach SO

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
Aspects	Community	Fully	Social Impact on Communities
Aspects	Corruption	Fully	Code of Ethics	Page 179-181, 195-197
Aspects	Public policy	Fully	Stakeholder Engagement	Page 179-181, 195-197
Aspects	Anti-competitive behavior	Fully	Code of Ethics	Page 179-181, 195-197
Aspects	Compliance	Fully	Code of Ethics	Page 179-181, 195-197

Disclosure on Management Approach PR

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report
Aspects	Customer health and safety	Fully	HSE Policy HSE MS (p.13-14., 21)	Page 187
Aspects	Product and service labelling	Fully	Product Stewardship
Aspects	Marketing communications	Fully	Product Responsibility
Aspects	Customer privacy	Fully	Product Responsibility
Aspects	Compliance	Fully	Product Responsibility

Economic Performance Indicators

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	Comment	UN Global Compact principles
EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.	Fully	Generating Value for Stakeholders	Page 200
EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change.	Partially	Climate Change Setting the scene	Page 181	Risks and opportunities are analysed regularly through several internal processes. We do not plan to disclose financial implications (e.g. CO2 price impacts on our operation) because its confidentiality.	7, 8, 9
EC3	Coverage of the organization's defined benefit plan obligations.	Fully	Ensuring a competitive compensation system	Page 189-191
EC4	Significant financial assistance received from government.	Fully	Generating Value for Stakeholders	Page 200
EC5	Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.	Fully	Ensuring a competitive compensation system	Page 187-188		1, 6
EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.	Fully	Procurement	-
EC7	Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation.	Fully	Managing expatriate positions	-		6
EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement.	Fully	Spotlight on Pakistan Spotlight on Russia Social investment	Page 197-199
EC9	Understanding and describing significant indirect economic impacts, including the extent of impacts.	Not	Supply Security	-

Environmental Performance Indicators

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	Comment	UN Global Compact principles
EN1	Materials used by weight or volume.	Fully		Page 166-172	In our industry this indicator is covered by the produced and processed hydrocarbons. The data is available in our operational data.	7, 8, 9
EN2	Percentage of materials used that are recycled input materials.	Fully	Waste management	Page 184-185	The operations of MOL are mainly based on materials derived from primary extraction. Therefore only the amount of recycled waste oil used as input material is considered here.	7, 8, 9
EN3	Direct energy consumption by primary energy source.	Fully	Performance table	Page 181		8, 9
EN4	Indirect energy consumption by primary source.	Fully	Performance table	Page 181		8, 9
EN5	Energy saved due to conservation and efficiency improvements.	Fully	Improving energy efficiency	Page 181	Quantified results are not disclosed and we do not foresee to compile and report this kind of data because of its complexity. We believe that the result of these measures will be visible in the energy consumption figures.	8, 9
EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.	Partially	Product development Improving energy efficiency	Page 181	Quantified results are not disclosed and we do not foresee to compile and report this kind of data because of its complexity.	7, 8, 9
EN7	Initiatives to reduce indirect energy consumption and reductions achieved.	Not	-	-		7, 8, 9
EN8	Total water withdrawal by source.	Fully	Performance table Water management	Page 183-184		8
EN9	Water sources significantly affected by withdrawal of water.	Fully	Water management	Page 183-184		8
EN10	Percentage and total volume of water recycled and reused.	Not	-	-		8, 9
EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.	Partially	Biodiversity	-	Due to the ongoing development of our data collection processes, currently data is available only for Hungarian operations. Our plan is to report fully on this indicator by 2012.	8
EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	Partially	Biodiversity	-	We do not have sufficient information on species affected and other detailed data. Our plan is to report fully on this indicator by 2012.	8
EN13	Habitats protected or restored.	Not		-
EN14	Strategies, current actions, and future plans for managing impacts on biodiversity.	Fully	Biodiversity	Page 185		8
EN15	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.	Not	-	-		8
EN16	Total direct and indirect greenhouse gas emissions by weight.	Fully	Performance data	Page 181, 201		8
EN17	Other relevant indirect greenhouse gas emissions by weight.	Fully	Performance data	Page 201	The GHG emissions resulting from the use of our hydrocarbon products are considered as material. Due to the complexity of this data we could only make a rough estimation, but instead of disclosing it, we aim to improve the calculations and report it from 2012.	8
EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved.	Partially	Reducing GHG Emissions	Page 181	In case of most of the projects of this kind we can not exactly quantify the reduction achieved, therefore we do not plan to report the exact amount of the reduction.	7, 8, 9
EN19	Emissions of ozone-depleting substances by weight.	Fully	Performance data	Page 201
EN20	NOx, SOx, and other significant air emissions by type and weight.	Fully	Performance data	Page 201		8
EN21	Total water discharge by quality and destination.	Fully	Water management	Page 183-184, 201		8
EN22	Total weight of waste by type and disposal method.	Fully	Waste Management	Page 184-185, 201		8
EN23	Total number and volume of significant spills.	Fully	Preventing spills	Page 184-185, 201		8
EN24	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.	Fully			We do not imported or exported waste deemed hazardous under the terms of the Basel Convention, all the hazardous waste is managed locally.	8
EN25	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.	Not	-	-
EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.	Fully	Product Stewardship Product Development	-		7, 8, 9
EN27	Percentage of products sold and their packaging materials that are reclaimed by category.	Fully	Waste management	Page 184-185	The majority of our products is based on hydrocarbon and their usage is combustion, therefore no reclaim is possible. The petrochemicals products serve as raw materials for plastic industry, reclaim is out of our competence.However, we aim to collect waste oil (lubricants) – see data in Waste management chapter.	8, 9
EN28	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations.	Fully		Page 197		8
EN29	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.	Not	-	-		8
EN30	Total environmental protection expenditures and investments by type.	Partially	Performance data table	Page 201	We monitor all environmental related cost in our internal HSE cost controlling system. Since we use a breakdown different from that of GRI, we disclose only an aggregated sum of environmental investments and operating costs.	7, 8, 9

Labor Practices and Decent Work Performance Indicators

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	Comment	UN Global Compact principles
LA1	Total workforce by employment type, employment contract, and region.	Fully	Our people
LA2	Total number and rate of employee turnover by age group, gender, and region.	Fully	Our people			6
LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.	Fully	Ensuring a competitive compensation system			6
LA4	Percentage of employees covered by collective bargaining agreements.	Fully	Employee engagement	Page 202		1, 3
LA5	Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements.	Fully	Employee engagement			3
LA6	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs.	Not	-	-		1
LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region.	Fully	Health and Safety	Page 186-187, 202		1
LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.	Fully	Health Protection	Page 187-188		1
LA9	Health and safety topics covered in formal agreements with trade unions.	Not	-	-		1, 3
LA10	Average hours of training per year per employee by employee category.	Fully	Human Capital Development	Page 202		1
LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.	Partially	Human Capital Development	-	Our program for assisting employees in managing career endings is under development. We plan to report on this from 2012.	1
LA12	Percentage of employees receiving regular performance and career development reviews.	Fully	Performance management	Page 191-192
LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	Fully	Equal opportunity and diversity	-		1, 6
LA14	Ratio of basic salary of men to women by employee category.	Fully	Equal opportunity and diversity	-		1, 6

Human Rights Performance Indicators

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	Comment	UN Global Compact principles
HR1	Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening.	Fully	Supplier Qualification System and Policy Code of ethics	-		1, 2, 3, 4, 5, 6
HR2	Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken.	Fully	Supplier Qualification System and Policy Code of ethics	-	All the significant suppliers and contractors of MOL have to accept and agree MOL Group's Code of Ethics. In 2010 there was no issue related to human rights in relation to suppliers and contractors.	1, 2, 3, 4, 5, 6
HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	Not	-	-		1, 2, 3, 4, 5, 6
HR4	Total number of incidents of discrimination and actions taken.	Fully	Ethics Council Code of ethics	Page 195-197	We record only those incidents which are dealt by the Ethics Council.	1, 2, 6
HR5	Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights.	Fully	Code of ethics Protecting Human Rights	-	Our Code of Ethics is applicable in each of our operations.	1, 2, 3
HR6	Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor.	Fully	Protecting Human Rights Code of ethics	-	Our Code of Ethics is applicable in each of our operations.	1, 2, 5
HR7	Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor.	Fully	Protecting Human Rights Code of ethics	-	Our Code of Ethics is applicable in each of our operations.	1, 2, 4
HR8	Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.	Not	-	-		1, 2
HR9	Total number of incidents of violations involving rights of indigenous people and actions taken.	Not	-	-		1, 2

Society Performance Indicators

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	Comment	UN Global Compact principles
SO2	Percentage and total number of business units analyzed for risks related to corruption.	Partially	Code of Ethics Risk Management	-	During our general risk assessment process each business unit may include this kind of risk in its risk register. Our Code of Ethics is applicable in each of our operations. We do not plan to report the percentage.	10
SO3	Percentage of employees trained in organization's anti-corruption policies and procedures.	Fully	Code of Ethics	Page 195-197	Our Code of Ethics contains general ethical standards and principles (including against corruption), and it is accepted and available by all the employees, contractors and suppliers of MOL Group. In 2010 we have developed and launched an e-learning.	10
SO4	Actions taken in response to incidents of corruption.	Partially	-	-	Our Corporate Security investigates the incidents related to corruption, discovering the cause of the incident, the state of affairs and the responsibles. It prepares reports about the investigations, and submit proposals towards the top management in order to correct the insufficiency detected and prevent further incidents. It also controls the implementation of these measures. The result of the investigation may be personal impeachment and modification or cancellation of business contract. The Corporate Security keeps record on the investigations and findings. It is reviewed and evaluated quarterly, but due to confidentiality, we do not disclose this data.	10
Public policy
SO5	Public policy positions and participation in public policy development and lobbying.	Fully	Code of Ethics Stakeholder engagement (authorities)	-		1-10
SO6	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.	Fully	Social investment, Code of Ethics	-		10
Anti-competitive behavior
SO7	Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.	Fully		Page 156-159
Compliance
SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations.	Fully		Page 156-159	In business year 2010 there was not any significant and closed legal action against the MOL Group for anti-competitive behavior, anti-trust or monopoly practices. In business year 2010 there was not any significant fine or non-monetary sanction imposed upon MOL Plc. for non-compliance with laws, supplemented with that the pending legal actions are included in

Product Responsibility Performance Indicators

GRI Code	GRI indicator	Compliance	Info on the website	Info in our Annual Report	Comment	UN Global Compact principles
PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.	Fully	Product Responsibility REACH	-		1, 7
PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.	Fully		-	There was no such kind of incident in 2010.	1
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.	Fully	Product Stewardship Wholesale Customer Service	-		8
PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.	Fully		-	There was no such kind of incident in 2010.	8
PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.	Fully	Responsibility in Marketing Processes	Page 200
PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.	Fully	Social Investment	-	Our marketing communication activities are conducted according to our internal policies and regulations.
PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.			-	There was no such kind of incident in 2010.
PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.	Fully		-	There was no such kind of incident in 2010.	1
PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services.	Fully	-		In business year 2010 there was not any significant fine or non-monetary sanction imposed upon MOL Plc. for non-compliance with laws, supplemented with that the pending legal actions are included in 'Authority procedures, litigation' section of the Annual Report.