Stakeholder engagement

We would like our stakeholders to perceive us through the quality of the products and services we offer and the values we hold dear. It is in our best interest to build trust and credibility in MOL customers and employees, as well as with those with whom we share a common environment, both now, and in the future. With this in mind, we are committed to the on-going process of an open and transparent multi-stakeholder dialogue.

We define our stakeholders as being groups who affect and/or could be affected by our operations. Being a large multinational company, the majority of our engagement processes occur at a local-level. Stakeholders to engage with are selected according to specific local needs and circumstances. In this section we provide an overview of the engagement and dialogue processes we undertake with our main stakeholder groups.


We serve the interest of our shareholders who require constant assurance that the current corporate structure and operations guarantee them the best value. MOL Group management is aware of its fundamental duty to represent and promote shareholder interests and recognises its accountability through the company’s performance and activities. Performance and development are therefore continuously analysed and evaluated, both within the operations of the Group itself and in the broader external environment.

Whereas MOL Group shareholders are mainly UK and US institutional investors, there are also a significant number of individual shareholders. We regularly conduct shareholder identification surveys in addition to regular reports on the geographical distribution and nature of our shareholders using our share registrar, KELER.
Types of stakeholder engagement (and frequency): 
  • Annual General Meeting (annually)
  • Annual Report / Flash Report (annually / Quarterly)
  • Regular one-on-one meetings and Road shows with analysts and investors (continuous)
  • Website publications - dedicated portal for investors and shareholders (continuous, link)


The long-term success of our company depends to a large degree on the quality and commitment of our workforce. We therefore utilise several engagement mechanisms designed to improve working conditions, increase health and safety performance and deal with all other topics which are raised by employees.

Type of engagement
(and frequency)
General information
Trade unions
Trade unions have the right to be informed before significant operational changes and about issues affecting a majority of employees. There are recurring topics (e.g.: Collective Agreements, compensation, etc) during  employer and trade union meetings, but beyond the regulations of the national legislation we are committed to ensuring fair, mutual and continuous communication.
Workers’ Councils (in Hungary: formal monthly meetings) This ensures high potential for personal and interactive communication between employee representatives and MOL top management on business and social issues, e.g. headcount plans.
European Workers’ Council (EWC) (ordinary meeting once a year, meetings of the EWC executive committee 2 or 3 times per year) The EWC - under its scope of authority for obtaining information and holding consultations - is entitled - in accordance with the EWC-Act – to ask for information and consult on issues like MOL Group operations and employment policy.  Furthermore EWC plays a key role in group-level communication towards employee representatives on issues belong to its scope of authority.
Employee forums (3-4 times per year and additionally when necessary about “hot news”, in Hungary and Slovakia) In these fora employees can raise questions directly to the top management of the company.
Without Taboos (Leaders conferences on a special issue, held in Hungary 2-3 times per year) Special, topic-oriented forum with a limited list of participants. The Workers’ Council suggests the topic of the forum and invites competent experts and managers.
Committee on MOL-Group labour safety (Quarterly) This Committee is built up from the labour safety representatives of 7 MOL Group companies. It aims to ensure a healthy and safe work environment based on the same principles group wise.
Local committees on labour safety (Continuous)  
Communication via internal communication tools: Internal news via e-mail (continuous), Company magazines (monthly / biweekly), Intranet portal (continuous)  
MOL Group Ethics Council – call centre (continuous)  
Employee Engagement Survey (bi-annually: next one due in 2012)
Application for handling employee suggestions and grievances  (continuous)
The ’application for handling employees’ grievances’ handles the observations, problems and suggestions of employees electronically so those responsible (and associated deadlines) can be checked in order to avoid problems being disregarded.


The MOL Customer Services is not only the face of the company, but a key customer information tool where customers can make enquiries, express opinions or request for  assistance.

The types of engagement (and frequency) include:

  • Internal and external customer satisfaction surveys (annual / biannual, link)
  • Communication via newsletter, website, etc. (continuous)
  • Customer call service, contact point on webpage (continuous, link)


Efficient cooperation with our suppliers significantly contributes to our long-term business success.

Type of engagement (and frequency):

  • Supplier Forums (occasionally)
  • Regular meetings with major contractors (continuous)
  • Contractor safety Program (link)
  • Annual Supplier HSE Forums with a special focus on supplier HSE performance (annually)
  • Website publications e.g. about local HSE expectations (continuous)

Professional Associations

The operating environment of MOL is determined by international and national regulations. MOL contributes to public consultations and professional discussions about regulations relevant to MOL’s operations in line with the relevant legal framework and Group-level guidelines.
MOL has memberships in 14 European and nearly 100 national professional associations where our experts represent MOL with their professional opinions. MOL representatives have also been selected as board members of several professional associations. Professional membership fees for MOL amounted to EUR 0.37 million in 2013 (without INA); expenses related to lobby activity were zero. MOL has its own department which is tasked to deal with regulatory issues - neither professional lobbyists nor company staff are employed at government institutions. MOL representatives are also involved directly in public consultations and professional discussions aimed at modifying the regulatory environment. Where and when it is possible, MOL communicates its professional standpoint in writing to relevant government bodies.
EU and national professional memberships include:

  • Europia
  • OGP
  • Concawe
  • National Petroleum Institutions
  • National Mining Associations
  • National Confederation of Employers and Industrialists
  • National Chambers of Commerce and Industry

About our professional memberships and the most important topics discussed in these organizations more information can be found on the following link:

Public and local authorities          

MOL acts in co-operation with other economic players and provides professional support for governments who are refining national energy, climate and environmental regulations to harmonize them with EU requirements. MOL supports the efforts of countries in the region to develop a single energy market. In 2012, MOL focused on fuel-related regulations. Specific efforts included launching a sustainability certification scheme for biofuels in the region to ensure the responsibility of all market players within the supply chain.
In consultation with EU and national economic operators, MOL seeks to cooperate with governmental bodies and local authorities by effectively by providing its expertise. However, it neither takes part in political debates between political parties nor takes sides in favour of any national or local politicians or political issues. MOL does not make payments to political parties.

Local communities

Our aim is to conduct our business operations in a socially responsible manner which also complies with best industry practices. A fundamental part of our value set is support for national, cultural and religious diversity. To fulfil our commitment and social responsibilities we have increased the support we offer to the local communities where we operate (link).

Types of engagement with communities (and their frequency) include:

  • Holding public hearings for significant investment projects (occasionally)
  • Supporting local community development projects (continuous)

At our significant industrial sites we have undertaken several initiatives designed to build trust with local communities.

At the Duna Refinery (HU):

  • As a part of a career-orientation program, regular Refinery visits – open days – have been and are to be organized for elementary and high school students and their teachers from schools in the neighbourhood. We provide an indoor presentation, site-visit and a question & answer session (the most popular part of the program);
  • We offer various award schemes and gave a presentation to the Secondary Schools’ Conference on the topic of Environmental Protection;
  • We cooperate with schools in Százhalombatta in the preparation of special environmental protection training materials for their students. Additionally, we participate at several events organized by schools or the local government (e.g. Earth Day, Day of Environmental protection, High school Environment-protection Conference);
  • We continuously collaborate with the environmental committee of the local government of Százhalombatta ;
  • We participate in local career forums in Százhalombatta;
  • We offer a “Who knows more about Refining?” quiz game to primary schools pupils;
  • We held a civil protection exercise;
  • We hold forums for customers;
  • We held a conference about the relationship between the town and the refinery for the Association for the Mechanical Pensioners of the Oil Industry         

At the Zala Refinery (HU):

We provide:

  • On-site and off-site emergency drill exercise;
  • A forum for inhabitants living near to Zalaegerszeg;
  • Academic group visits;
  • We are continuously in touch with the Museum of The Oil Industry.

At the Tisza Refinery (HU):

Events include:

  • A family-day;
  • An annual civil protection exercise;
  • Academic group visits;
  • A meeting of retired MOL employees;
  • Guided tours for primary school and high school students.

At the Slovnaft Refinery (SK)

Joint concurrent training events for civil defense are undertaken with participation of the urban district municipalities of Vrakuňa and Podunajské Biskupice, representatives of the Fire and Emergency Brigade Assembly of the capital of Bratislava, the District Office of Bratislava, The Co-ordination Centre of IZS, the Regional Directorship of PZ Bratislava and journalists.

We offer the following information about the refinery to inhabitants in adjacent urban districts and representatives of municipalities in a timely manner: details of turnaround and technological breaks; any technological failures or non-standard occurrences and the results of regular noise monitoring procedures in the neighborhood of the Refinery. 

We provide inhabitants with data about emissions (data from AIMS stations in Rovinka, Podunajské Biskupice) in an accessible, online format.

We undertake “Green day” type activities to present information about our efforts towards environmental protection to invited representatives of civil associations and initiatives (e.g. Greenpeace) through lectures and presentations.

Slovnaft Refinery sponsors some of the cultural-social activities of urban municipalities to support the local community (e. g. financing transport expenditure for children’s summer exchange camps).

We support various sports and social events and programs through sponsorship and active participation as well. For example, the following events which are organized by the municipality of the capital of Bratislava or charitable organizations:

  • A relay-race
  • A blood-donation event
  • ‘Heads helps’ by the Pontis Foundation (employees of companies provide volunteers for activities at which they are really skilled)
  • A Christmas charity market
  • The ‘Our City’ programme (cleaning parks, minor repair and restoration activities)
  • The Zlatý Amos (‘Gold Amos’) competition, focused on recognising and awarding teachers

In the frame of educational activities, the Refinery:

  • Participates in teaching activities at VŠCHT (the “Optimization in chemical industry“ subject)
  • Organises the Growwww project – facilitating the employment of university graduates
  • Provides a best diploma thesis award
  • Offers summer internships for students
  • Supports competitions at high schools (as a sponsor)

At the Mantova Refinery (IT):

We are highly committed to operating in a responsible and sustainable way. This is represented in various programs and activities we are engaged in with the local community:

  • Open Day: The first IES Open Day took place on October 1st 2011. On this occasion (attended by almost 700 people) IES had the chance to show Mantova citizens how the refinery works through guided tours, as well as through an exhibition involving the different refinery areas.
  • Visual Mitigation Project: in compliance with the project, IES planted in 2011 more than 300 trees around the Refinery premises.
  • Mantoverde: IES organized Mantoverde, an event dedicated to the cleaning of Mantova lake shores to celebrate Earth Day (under the Patronage of Mantova Municipality and Mantova Province and in collaboration with, among others, Mincio Park). During the day, 1000 kg of waste material was collected.
  • Gifts received for Christmas were donated and put on sale by IES Staff. The income raised was donated to ABEO (a charity association dealing with children affected by blood cancer).

At the Rijeka Refinery (HR):

  • We hold regular site visits and practical training events for educational institutions to introduce the Refinery and its operations;
  • INA and Primorsko-goranska County signed a Memorandum of Understanding. In being aware of our economic impact on the region (especially the impact of Delayed Coker on the quality of local community life), the memorandum commits signatories to improve their cooperation and communication.
  • Ambient air quality is measured at four stations (In Inženjering, Krasica, Paveki and Vrh Martinščice); results are permanently available to the public on the web site of the Public Health Institute PGŽ ( In this way Rijeka Refinery aims to increase public transparency.
  • Rijeka Refinery employees also took part in corporate volunteering activities: employees volunteered in the Rehabilitation Center in Rijeka where they supported creative workshops and played sports. They also visited the Home for Orphaned Children “I. Brlić Mažuranić” where they spent time on creative activities with children.

At the Sisak Refinery (HR):

  • We have an open day for elementary and high school students and their teachers with an indoor presentation, site-visit and a question & answer session on World Water Day.

At the TVK petrochemical plant (HU):

  • We organised site visits and training events for elementary school pupils from the region, aiming to acquaint them with the environmental impacts of petro-chemistry and the activities of TVK (a total of 825 participants in 2009);
  • We held a five-day educational series of programs under the title “Friendly plastics – TVK for people and for the environment” in the Tiszaújváros Kazinczy Ferenc Elementary School. Here – among other events – a cartoon about the Petchem industry was presented. The film was made to incorporate the ideas of the employees of TVK Plc.