Retail Customer Service

Retail Customer Service

Our Retail Client Service is open and waiting for any comments and requests related to products and services offered by MOL Plc. and also related to MOL Fuel Cards.


Client Service Office
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1117 Budapest, Október huszonharmadika u. 14.

Working hours:
Monday-Thursday: between 08.00-16.00
Friday: between 08.00-15.00

Telephone:
 06 40 202 202 (local tariff is charged every day round the clock for calls from all zones and from mobile phones)
+36-1/ 886-5006 (from abroad)
Fax: +36-1/ 887-7699

E-mail: Write to us!

Mailing address: 1117 Budapest, Október huszonharmadika u. 18.

The menu system of the call centre of our Client Service has been modernised:

Using your touch-tone equipment you can choose among the following menu points:
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1. Information and service related to MOL motor fuel cards
1.1  card acceptance, blacklisting, modification and balance enquire
1.2 Virtual Card Centre Service (VKK)
1.3 Invoicing
1.4 VAT refund
1.5 MOL Gold and Silver (and former gold and silver) cards, DKV card
1.6 MOL Green Card (former Teletank card)
1.7 MOL Blue card (former Shopping Voucher Card)
1.8 MOL - Széchenyi Card Club co-branded  card         
2. MOL Loyalty and Multipont Card
2.1 MOL Information and service related to loyalty cards
2.2 Information related to Multipont bank card
3. Invoicing

              3.1 Information and service related to invoicing of motor fuel cards
              3.2 Information and service related to simplified invoices with cash payment

4. Fast lane (pay here)

5. Information and service related to services and products of filling station network
5.1    Comments and claims management
5.2 Information on our filling station network
5.3 Information on our motor fuel products
5.4 Information on our lubricant products
5.5 Information on our current actions
6.  MOL Truck Assistance

9.  English


Please note that the communication with our operator will always be recorded.