Business excellence: the LEGO game of money making

The ultimate goal of business organisations is to make money for the owners.

The author outlines the responsibilities of managers in relation to that, and their options to control the organisation and ensure money making. The conclusion is that process management is a must for managers and has several benefi ts for employees too. The article gives a high level overview of implementing process management in practice, techniques to be used, and its interrelation with strategy and benchmarking. Business excellence and specifi cally the EFQM Excellence Model is discussed as a method to achieve long term business success.

Tompos Gábor